FAQs

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Shipping

What are your delivery times?

Delivery within the US is about 7 days from the date it was shipped out.

For international orders, it usually takes around 5 to 10 days but it really depends on how quickly your customs give clearance which we have no control over. Also, because of the corona virus situation, there may be some delays.

Legend Hats ship within 5-7 business days of your order.

Where will my order ship from?

All orders are shipped from New York, USA.

Do you ship worldwide?

Yes, we do!

Returns

Can I exchange my bracelet if it's the incorrect size or if I want a different color?

Yes, you can. Our address is below where you can return the bracelet to have it exchanged. Please include a note with what size/bracelet you'd like.

Address:
P.O. Box 363
West Hempstead, New York 11552

Bracelets

What are your bracelets made of?

The strap is made from the bark of the cork tree, giving it unique markings. The metal parts are made from stainless steel and the capsule is made from scratch-resistant glass.

Are the bracelets waterproof?

We don't claim that the bracelets are fully waterproof. We do have customers who wear them in the shower and in water. But it would be best to be careful of this because sometimes the color of the bracelets can be affected by saltwater or chlorine since we use all natural dye and eco friendly materials.

Where is the bracelet made?

Our bracelets are made in Europe.

What are the available bracelet sizes?

We currently have 4 sizes:

Small = 7 inches (If you have a 6-inch or 6.5 inches wrist, don't worry, the small size would fit you as well)
Medium = 7.5 inches
Large = 8 inches
XL = 8.5 inches

Click here to view our size guide.

Can I put liquid/water in the capsule?

We have had customers use it for this purpose, but we don't claim that it will be watertight and hold the water forever.

How do I fill the capsule?

The metal piece with the words "LEGEND" on it is where the clasp is. You can pull this piece apart and unscrew the cap and then use a folded piece of paper to use as a funnel.

Can I open the pre-filled capsule?

We don't recommend that you pry open the pre-filled capsule, as doing so can compromise the bracelet.

It would be best if you get our Limited Edition Connection bracelet instead if you want both capsules to be empty.

Can both capsules be filled?

Only one capsule can be filled, except with the Connection bracelet which comes with 2 empty capsules that can be filled.

Do you accept wholesale orders?

Yes, we do. We’re always interested in teaming up with people who are aligned with our mission of leaving a positive legacy on this earth. Please note though that we only allow the reselling of our bracelets in physical stores and not online.

If you're interested, kindly send an email to team@legendbracelet.com with your inquiry.