Refund Policy & Exchanges
Our policy generally lasts 30 days. Although, if you have a problem or concern with your product we'd be happy to discuss a way to resolve it. Please email: firstname.lastname@example.org
You can exchange your bracelet for a different size at anytime after purchase, generally 90 days. We can exchange your product if it is not the right size, we may also replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: P.O. Box 363 West Hempstead New York US 11552. Please include a note in your package that says what sizes you'd like to exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Although, each return/exchange situation may vary and it is best to email us with any concerns.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Products typically ship in 2 - 4 business days from New York. P.O. Box 363 West Hempstead 11552
To return your product, you should mail your product to: P.O. Box 363 West Hempstead 11552
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.